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Shipping and Returns
Shipping of your parcel
Société du Jeu processes your order within a maximum of 48 hours after receipt of your payment. We send a delivery note to our warehouse, which ships your parcel or pallet on day J+2. In general, delivery times on our store range from 48 hours to 10 working days (except in exceptional circumstances) for parcels, and from 10 days to 6 months for made-to-order furniture and tables. Delivery times are indicated on each product page unless stated as “made to order” or “subject to availability”. We keep you informed of all stages until the product reaches the address you provided. In the case of a bulky parcel or pallet delivery, a carrier will contact you to arrange an appointment. Please remember to leave your phone number when filling out the contact form. If the delivery times indicated on the website cannot be met occasionally (stock shortage at the manufacturer, public holidays, strikes, holidays, weather conditions), Société du Jeu undertakes to contact you within 48 hours to inform you of the actual timeframe or to offer an alternative if necessary. Delivery to Corsica: Additional fees for table or furniture delivery are to be expected. Please contact us for more information.
Receipt of your order
Upon receipt of your order, check the contents of your parcel or pallet before accepting the delivery. If you notice a problem or damage, note it on the delivery note presented by the carrier for signature. WARNING: Mentions such as “subject to unpacking” or “packaging in good condition” are not valid in the event of a dispute. Do not hesitate to refuse the goods if you consider that there is significant and/or irreversible damage or breakage. Reservations must be made by the customer (the recipient). Please note that if you accept goods that you have not previously checked (or for which you have not made reservations), you are fully responsible for their condition. In the event of a problem not reported upon delivery, we will not be able to accept your claim. For deliveries over 30 kg, for people living in an apartment building, delivery will be made to the ground floor or in front of the building entrance. If you wish for delivery to an upper floor, please contact our services. The carrier must under no circumstances deposit your parcels inside your home. In the case of bulky and heavy parcels, please take the necessary precautions to transport your goods upstairs.